About Water and Environmental Resources

Water and Environmental Resources ensure that you receive fresh drinking water from your tap every day and a clean local environment. We work to make your everyday life function here and now, and to ensure that nature's resources last. We exist so that future generations can also enjoy the mountains, waterways, forests, and land.

The company is owned by the municipalities of Berg, Bräcke, and Härjedalen. We are responsible for the operation of the water and sewage supply of the owner municipalities, producing and distributing drinking water, as well as managing and treating wastewater. The company is also responsible for the municipalities' waste management, collecting and handling waste and sludge. In total, we have just over 100 employees.

We operate over a large geographical area and have offices in Sveg, Hede, Funäsdalen, Svenstavik, Hackås, and Bräcke, which provides great opportunities to work from different locations. Currently, several larger projects are underway, including a major expansion of municipal water and sewage in Härjedalen. The aim is to ensure long-term stable operation for water and sewage supply, with increased environmental requirements and development in tourist areas.

Do you want a varied and stimulating job?

Is it natural for you to communicate with others in a clear and professional manner, and do you have the ability to make the difficult easier?

Welcome to apply for the position of customer service representative with us!

About the position

As a customer service representative at Water and Environmental Resources, you will answer questions regarding water, sewage, and waste from property owners in our owner municipalities Berg, Bräcke, and Härjedalen. Questions come in via phone, email, mail, and our website.

You will maintain and update our operational system and customer register, which is currently in EDP Future. Producing statistics and materials for investigations and agreements is also included.

Our owner municipalities have waste regulations, waste plans, and fees that have a similar structure. Informing about and acting according to these is an important part of the work.

In this position, there is an opportunity to be located in Sveg, Hede, or Svenstavik.

About you

We see that you have experience working with service and customer interaction via phone, email, and/or other digital solutions. You are a responsible person with a structured work approach. As a person, you are humble and confident with a positive demeanor. You enjoy working towards goals and have the ability to adapt to changes.

For you, it is natural to communicate with others in a clear and professional manner, and you have the ability to make the difficult easier.

To thrive with us, you need to be good at engaging people, be pedagogical, persistent, and have good collaboration skills. You familiarize yourself with new operational systems, are curious about and learn their functions. To fit into the role, great emphasis is placed on qualities such as service-oriented and initiative-taking responsibility. Many different systems will be managed in everyday life, especially record-keeping.

Requirements:

• Driver's license B
• Very good computer skills
• Communicates fluently in Swedish, both spoken and written
• Proficient in English, both spoken and written

Meritorious:

• Experience in Windows 11 and Microsoft 365
• Experience working with EDP Future and EDP Mobile
• Experience working with SQL databases

We offer

As an employee with us, you will be an important part of sustainable community building, and here you work to do good for people and the environment for many future generations. Engagement, curiosity, and interest in building relationships are what unites everyone who works here and what makes Water and Environmental Resources a workplace characterized by community, joy, and teamwork.

• A modern digital work environment with many features and all internal communication gathered in Microsoft 365.
• Competence development – to stay at the forefront, it is absolutely necessary that our employees continuously gain new knowledge. Therefore, we are receptive to requests for training and there is an opportunity to develop.
• Family-friendly workplace – through a flexible approach, we want to make it easier for you to combine work with being a parent.
• Wellness hour and wellness allowance.

Selection and invitation to interview may occur continuously during the advertising period. Salary and other employment conditions will be agreed upon at the time of employment.

Contact Information

Lina Eklund, Communication and Service Manager, [email protected] (mailto:[email protected])

Henrik Ingvarsson, Union Representative Vision, [email protected] (mailto:[email protected])

Workplace

Ringvägen 2
842 33 Sveg